1. You have indicated that you wish to make a complaint regarding our handling of your matter. If you have not already done so, please, as set out in our client care letter, address the complaint in writing to our Senior Partner, John Leahy at 64/66 Austhorpe Road, Leeds LS15 8DZ. Your letter should give the following basic information:-

a. The name of the fee earner/solicitor dealing with your matter;

b. The reasons for your complaint.

2. Your complaint will be acknowledge in writing within seven days. If it will be necessary for us to contact third parties in order to investigate your claim, then we will advise you at that stage.

3. Your claim will be investigated thoroughly. If we need to obtain further information from you then we will ask for it as soon as it is required.

4. You will be notified in writing of the outcome of the investigation as soon as possible. In the event that it is anticipated that it will take more than twenty-eight days from the date of our acknowledgment to complete the investigation, we will inform you of this. This may occur where we need to contact third parties, as referred to above, in which case we will provide the best estimate of the time which will be taken to respond to your complaint.

5. If it is necessary for us to discuss your complaint with you in a meeting, then we will arrange a mutually convenient appointment.

6. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. There are limitation periods for bringing a complaint, namely no more than six years from the date of the act/omission or no more than three years from when you should reasonably have known there was cause for complaint.  The Legal Ombudsman may be contacted as follows:

Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

Website: www.legalombudsman.org.uk;

Email: enquiries@legalombudsman.org.uk; 

Telephone: 0300 555 0333

7.  If you have concerns about the behaviour or integrity of any solicitor you can report them to the SRA at The Cube, 199 Wharfside Street, Birmingham  B1 1RN (email:  report@sra.org.uk)